Shipping policy

Shipping Policy

We aim to process and ship all orders as quickly as possible.

Processing time

Orders are typically processed within 2–5 business days. Custom or personalized products may require additional production time, which will be stated on the product page.

Shipping time

Shipping times vary depending on your location:

• Germany: 3–7 business days
• EU: 5–10 business days
• International: 7–21 business days

Please note that delivery times are estimates and not guaranteed.

Shipping costs

Shipping costs are calculated at checkout and depend on your location and order size. Free shipping promotions, if available, will be clearly stated on the website.

Order tracking

Once your order has been shipped, you will receive a tracking number via email (if available for your selected shipping method).

Customs & import fees

International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer.

Delays

We are not responsible for delays caused by carriers, customs processing, or events outside our control.

Lost or damaged packages

If your order arrives damaged or appears lost, please contact us at grunties.de@gmail.com within 7 days of delivery so we can assist you.